Shipping & Delivery Policy
Thank you for shopping with CampVale. We are committed to processing and delivering your order as quickly and efficiently as possible.
Order processing
Orders are typically processed within 1–3 business days after payment has been successfully received. This processing time is included in our estimated delivery timeframe.
Orders are processed Monday through Friday, excluding weekends and public holidays. During peak seasons or promotional events, processing times may be slightly longer.
Estimated delivery time
Orders are typically delivered within 7–14 business days from the date the order is placed. This estimate includes both order processing and shipping.
Delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, holidays, or other unforeseen circumstances beyond our control.
Free shipping
We proudly offer free standard shipping on all orders within the United States. There are no additional shipping charges for U.S. standard delivery. International shipping options and rates are shown at checkout.
Shipping area
We ship across North America, Europe, and Oceania — including the United States, Canada, the United Kingdom, the European Union, Australia, and New Zealand. Available shipping options and rates for your country are shown at checkout.
Order tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number. Please allow 24–48 hours for tracking information to become available after shipment.
Order changes & cancellations
If you need to modify or cancel your order, contact us as soon as possible at support@campvale.com. Once an order has been processed or shipped, we cannot guarantee that changes or cancellations can be accommodated.
Incorrect shipping information
Please ensure your shipping address is complete and accurate before placing your order. CampVale is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error after placing your order, contact us immediately. We will do our best to update your information before your order is shipped.
Shipping delays
While we strive to deliver every order within the estimated timeframe, unexpected delays may occasionally occur due to circumstances beyond our control, including:
- Customs inspections
- Severe weather
- High shipping volumes
- Carrier service disruptions
- National holidays
We appreciate your patience and understanding should these situations arise.
Lost packages
If your package appears to be lost in transit or has not arrived within a reasonable timeframe, contact us at support@campvale.com. We will work with the shipping carrier to investigate the issue and determine the most appropriate resolution.
Contact us
Questions about shipping or delivery? Email support@campvale.com, or use the contact form. Include your order number so we can help quickly.