Order processing

Orders are typically processed within 1–3 business days after payment has been successfully received. This processing time is included in our estimated delivery timeframe.

Orders are processed Monday through Friday, excluding weekends and public holidays. During peak seasons or promotional events, processing times may be slightly longer.

Estimated delivery time

Orders are typically delivered within 7–14 business days from the date the order is placed. This estimate includes both order processing and shipping.

Delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, holidays, or other unforeseen circumstances beyond our control.

Free shipping

We proudly offer free standard shipping on all orders within the United States. There are no additional shipping charges for U.S. standard delivery. International shipping options and rates are shown at checkout.

Shipping area

We ship across North America, Europe, and Oceania — including the United States, Canada, the United Kingdom, the European Union, Australia, and New Zealand. Available shipping options and rates for your country are shown at checkout.

Order tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number. Please allow 24–48 hours for tracking information to become available after shipment.

Order changes & cancellations

If you need to modify or cancel your order, contact us as soon as possible at support@campvale.com. Once an order has been processed or shipped, we cannot guarantee that changes or cancellations can be accommodated.

Incorrect shipping information

Please ensure your shipping address is complete and accurate before placing your order. CampVale is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, contact us immediately. We will do our best to update your information before your order is shipped.

Shipping delays

While we strive to deliver every order within the estimated timeframe, unexpected delays may occasionally occur due to circumstances beyond our control, including:

• Customs inspections
• Severe weather
• High shipping volumes
• Carrier service disruptions
• National holidays

We appreciate your patience and understanding should these situations arise.

Lost packages

If your package appears to be lost in transit or has not arrived within a reasonable timeframe, contact us at support@campvale.com. We will work with the shipping carrier to investigate the issue and determine the most appropriate resolution.

Contact us

Questions about shipping or delivery? Email support@campvale.com, or use the contact form below. Include your order number so we can help quickly.

60-day return policy

We offer a 60-day return policy, which means you may request a return within 60 days from the date your order is placed. The 60-day period begins once your order has been successfully placed and includes order processing and shipping time.

To be eligible for a return, your item must be:

• In the same condition that you received it
• Unused and unworn
• In its original packaging
• Accompanied by the receipt or proof of purchase

How to start a return

To initiate a return, contact us at support@campvale.com. Returns must be approved before being sent back. Once your return request is approved, we will provide instructions on how and where to send your package.

Items returned without prior authorization will not be accepted.

Damaged, defective, or incorrect items

Please inspect your order upon arrival. If your item arrives damaged, defective, or you receive the wrong product, contact us immediately at support@campvale.com. We will evaluate the issue and work with you to resolve it as quickly as possible.

Non-returnable items

The following items cannot be returned:

• Customized or personalized products
• Gift cards
• Final sale items

If you are unsure whether your item qualifies for a return, contact our support team before sending it back.

Exchanges

The fastest way to receive a different item is to return your original purchase. Once your return has been approved, you may place a new order for the item you would like instead.

European Union 14-day cooling-off period

If your order is shipped to a country within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, for any reason and without justification. Returned items must be unused, unworn, in their original packaging, and accompanied by proof of purchase.

This statutory right does not affect our 60-day return policy, which provides additional benefits to eligible customers.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. It may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you still have not received it, contact us at support@campvale.com.

Return shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. Any additional shipping fees paid (such as expedited shipping) are non-refundable unless otherwise required by applicable law.