Shipping & Delivery
Thank you for shopping with CampVale. We are committed to processing and delivering your order as quickly and efficiently as possible.
Order processing
Orders are typically processed within 1–3 business days after payment has been successfully received. This processing time is included in our estimated delivery timeframe. Orders are processed Monday through Friday, excluding weekends and public holidays. During peak seasons or promotional events, processing times may be slightly longer.
Estimated delivery time
Orders are typically delivered within 7–14 business days from the date the order is placed. This estimate includes both order processing and shipping. Delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, holidays, or other unforeseen circumstances beyond our control.
Free shipping
We proudly offer free standard shipping on all orders within the United States. There are no additional shipping charges for standard delivery.
Shipping area
We currently ship exclusively within the United States. At this time, we are unable to ship to other countries or regions.
Order tracking
Once your order has been shipped, you'll receive a confirmation email containing your tracking number. Please allow up to 24–48 hours for tracking information to become available after shipment.
Order changes & cancellations
If you need to modify or cancel your order, please contact us as soon as possible at support@campvale.com. Once an order has been processed or shipped, we cannot guarantee that changes or cancellations can be accommodated.
Incorrect shipping information
Please ensure that your shipping address is complete and accurate before placing your order. CampVale is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer. If you notice an error after placing your order, contact us immediately — we'll do our best to update your information before your order ships.
Shipping delays
While we strive to deliver every order within the estimated timeframe, unexpected delays may occasionally occur due to circumstances beyond our control, including customs inspections, severe weather, high shipping volumes, carrier service disruptions and national holidays. We appreciate your patience and understanding should these situations arise.
Lost packages
If your package appears to be lost in transit or has not arrived within a reasonable timeframe, please contact us at support@campvale.com. We'll work with the shipping carrier to investigate the issue and determine the most appropriate resolution based on the circumstances.
