How Can We Help?

United States: 7–14 business days. Most EU countries: 7–14 business days.

Standard shipping is free to the United States and most EU countries. Any other available options will be shown at checkout.

Once your order ships, we’ll email you a tracking link so you can follow its progress.

Contact us as soon as possible. Once an order has been processed or shipped, we may not be able to change or cancel it.

Check your tracking information first. If the estimated delivery date has passed, contact our support team with your order number.

You may request a return within 30 days of delivery. Items must be returned in their original condition and packaging.

Contact our support team with your order number and reason for returning. We’ll send you the return instructions.

Return shipping is paid by the customer unless the item arrived damaged, defective, or incorrect.

Once your return is received and approved, the refund will be sent to your original payment method. Your bank may take 5–10 business days to process it.

Contact us as soon as possible with your order number and clear photos of the item and packaging. We’ll help arrange a replacement or another suitable solution.

We accept major credit and debit cards, along with the express payment options shown at checkout.

Yes. Payments are processed through a secure, encrypted checkout, and CampVale does not store your full payment details.

You’ll be charged when your order is successfully placed and confirmed.

Only one discount code can be used per order unless otherwise stated. Some automatic discounts may not be combined with another offer.